FREQUENTLY ASKED QUESTIONS (FAQ)
- What are Lightroom Presets?
Lightroom Presets are like Instagram filters for professional photographers. You can do stunning edits with only one click in no time. We created our presets during the last years as photographers and still use them for all commercial projects as well as for our holiday edits.
- How and when will i receive my order?
This is an instant download.
Once the payment is completed, you can download your presets directly from the confirmation page.
You will also receive a download link by email if you have recorded your email or by text message if you have recorded your phone number.
If for any reason you don't receive it, please reach out to us at firstname.lastname@example.org
- How do I install my Mobile Preset?
Please click on the link below:
Instructions are also included on the User Guide with every download! To access the User Guide and presets, complete these steps:
Open the link in your email
Press Download Now.
Then follow the instructions.
- Is it a one time payment?
Yes! Presets will be yours forever.
- Are your presets compatible with my device?
All our mobile presets are compatible with Iphone & Android,
and the desktop version with Mac & Windows.
- Do I need a certain app on my phone to use Mobile Presets?
You'll need to download the Adobe Lightroom CC app to use the presets. (The app is free)
- Which version of lightroom do i need for desktop?
As our files are xmp format, you need the version 7.3 or higher.
- I am a newbie. Can i still edit with your presets?
Yes you can. That's the beauty of using presets. We did all the coloring for you, so you can simply apply the presets to your pictures with only one click. You might need to do some additional adjustments to get your individual perfect results on every shot.
- I clicked the download button on my phone and nothing happened.
It is normal, open lightroom and install the files following the instructions received.
If not, contact us at email@example.com and we'll get the files over to you ASAP!
- What if I download the mobile files and I get a black screen that says "Unsupported File Type"?
If you get this message, you should see a square with an arrow in the top right-hand corner. Click on that and you'll be able to move forward with the rest of the process starting with Save Image.
- Why are my presets not working?
Don't panic! All files have been tested and are working perfectly.
Send us an email to firstname.lastname@example.org and we'll guide you step by step.
- In which currency would I be charged?
By Preset Lab processes all orders in Euro.
- In which language can you help me?
Our technical support speaks, English, French, Spanish,
- Do you offer refunds?
We are unable to deactivate or retrieve any preset back after it has been purchased. Because of this, we don't offer refunds on our products. We are available to help every single day, though! Just email us at email@example.com and we will respond within 24 hours.
By purchasing a product, you acknowledge that your purchase on By Preset Lab website is non-refundable and not returnable, under any circumstances. If you are not comfortable with this policy prior to your purchase, please ask us all the questions that you need prior to moving forward with buying.